Refund Policy
At My Store, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to review your refund or return request according to the terms outlined below.
Return Eligibility
Customers may request a return within 30 days after receiving their order. To be eligible for a return, items must be unused, in their original condition, and include all original packaging and accessories. Products that show signs of use, damage, or alteration may not qualify for a refund.
Certain items may not be eligible for return due to safety, hygiene, or product-specific restrictions. Customers should contact our support team before returning any item.
Refund Process
To request a refund, please contact us at Support@burtsbeitcroe.shop with your order number, product details, and the reason for your request. Our team will review your request and provide further instructions.
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable processing period.
Late or Missing Refunds
If you have not received your refund after approval, please first check your bank account or payment provider. Processing times may vary depending on your financial institution. If you still have not received your refund, please contact us for assistance.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and work with you to provide an appropriate solution.
Contact Information
For refund-related questions, please contact:
My Store
Email: Support@burtsbeitcroe.shop
Address: 247 W Utica St, Buffalo, NY 14222, United States